Order Cancellations

• Orders may be cancelled within 24 hours of placement at no charge.
• After 24 hours, orders are submitted directly to our warehouse or manufacturer and become non-cancellable under our supplier agreements.
• To cancel, email sales@zaanwood.com with your name, order number, and reason for cancellation. (No phone cancellations can be accepted.)
• Special orders, custom pieces, layaway, financing orders, and items held for delayed delivery cannot be cancelled.
• Orders stored in our facility longer than 30 days at the customer’s request will incur a $50 storage fee per piece, per month.

Returns

• Eligible returns must be requested within 7 days of delivery or pickup.
• All returned items must be in original condition and original packaging.
• Returns are subject to:
  1. 35% restocking fee (non-negotiable), and
  2. round-trip shipping costs (outbound + return), even if your order originally included free shipping.
• Refunds are issued only after items are received and inspected by our receiving team.
• Non-returnable items include:
  1. Custom or made-to-order furniture
  2. Non-stock items
  3. Floor samples
  4. Items marked Final Sale

Damaged or Defective Items

• Please inspect your furniture at the time of delivery.
• If damage is visible, note “Damaged Upon Arrival” on the delivery slip and take photos immediately.
• Report all damages by emailing sales@zaanwood.com within 24 hours of delivery, including photos.
• If structurally intact, please accept the item; if completely unusable, refuse delivery.
• Zaanwood will coordinate repair or replacement at our discretion. Only items noted as damaged on the delivery slip are eligible.

Fit & Measurements

• Please confirm that your furniture will fit through doorways, stairways, and elevators before ordering.
• Items returned due to sizing or delivery access issues fall under our standard returns policy.
• If an item fits in your room but not through your entryway, a furniture technician may be able to disassemble/reassemble for a fee.

Finish & Material Variations

• Natural variations in wood grain, leather, stone, or finishes are not considered defects.
• Distressed finishes may include intentional marks or imperfections.
• Product images may appear slightly different in person due to lighting and screen settings.

International Orders

• Zaanwood ships throughout the continental U.S. and internationally via freight forwarders.
• For international deliveries, we will deliver your order to your U.S. freight forwarder at no additional charge.